Privacy Policy

Cybernet Computer & Security (U) Ltd is a private limited technology engineering and ICT solutions company registered in Uganda, operating from Kampala:

We only collect personal and technical information that is strictly necessary for legitimate business communications, engineering project scoping, and website security. We distinguish between:

Personal and enterprise data collected by Cybernet is utilized exclusively for legitimate engineering and commercial purposes:

• Responding to quotations, technical queries, and audit requests
• Scoping, deploying, and maintaining contracted IT infrastructure
• Delivering SLA-backed managed support and help desk assistance
• Ensuring website resilience, diagnosing server errors, and preventing abuse
• Managing commercial billing, purchase orders, and warranty registrations
• Complying with statutory reporting and tax mandates in Uganda

In accordance with Section 7 and Section 10 of Uganda's Data Protection and Privacy Act, 2019, Cybernet processes personal data under one or more established legal grounds:

Cybernet enforces technical, administrative, and physical safeguards designed to protect personal data from accidental loss, unauthorized access, destruction, or disclosure:

• Network & Transmission Encryption: All web traffic is encrypted using Transport Layer Security (TLS/HTTPS).
• Access Control: Administrative and project databases are restricted through role-based access permissions, multi-factor authentication, and isolated enterprise VLANs.
• Physical Security: Server hardware and on-premise infrastructure are secured in access-controlled server enclosures with biometric/PIN logging.
• Incident Response: Regular security audits and vulnerability monitoring procedures to swiftly identify and mitigate technical threats.

Under Section 18 of the Data Protection and Privacy Act, 2019, Cybernet does not retain personal information longer than is reasonably necessary to fulfill the specific purposes for which it was gathered, including satisfying any statutory, accounting, or technical warranty obligations. When information is no longer required, it is securely deleted or anonymized in accordance with established IT governance procedures.

Cybernet does not sell, rent, or trade personal data to third parties for marketing purposes. We only share information under strict operational circumstances:

• Authorized Technology OEM Partners: Hardware manufacturers and enterprise software vendors (e.g. Cisco, Microsoft, TP-Link, Hikvision, APC) solely where necessary to activate official hardware warranties, provision software licenses, or facilitate contracted technical support.
• Professional Advisers: Legal, financial, or audit advisers bound by professional duties of confidentiality.
• Legal & Regulatory Authorities: Competent Ugandan law enforcement or judicial bodies where disclosure is mandatory pursuant to valid statutory requirements or court orders.

Where technical infrastructure services (such as cloud hosting, enterprise email gateways, or OEM license provisioning) process data outside the Republic of Uganda, Cybernet adheres to Section 19 of the Data Protection and Privacy Act, 2019, ensuring that the destination jurisdiction offers adequate data protection standards or that contractual safeguards are in place.

Under the Data Protection and Privacy Act, 2019, you have specific enforceable rights regarding your personal information:

You also have the right to lodge a formal complaint with the Personal Data Protection Office (PDPO) of Uganda if you believe your privacy rights have been violated.

The public Cybernet Africa website is engineered to be privacy-first. We do not employ third-party advertising cookies, behavioural cross-site tracking pixels, or commercial retargeting scripts. Our web application utilizes only essential technical session mechanisms required for server routing, load balancing, and form delivery.

Our website may contain links to third-party platforms (such as LinkedIn, GitHub, or OEM documentation portals). Cybernet is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their respective privacy notices upon leaving our domain.

Our website and technology services are exclusively intended for commercial enterprises, government agencies, and adult professional personnel. In accordance with Section 8 of the Data Protection and Privacy Act, 2019, we do not knowingly collect personal data relating to children without verified parental or legal guardian consent.

Cybernet may periodically revise this Privacy Policy to reflect advancements in our technology stack, operational changes, or updates to Ugandan statutory regulations. Any revisions will be published on this page with an updated "Last Updated" date.